Satisfied customers are the goal of any business, and Donna has developed a loyal client following over the 30+ years that she has been in the real estate business. Her commitment to excellence creates a bond with her clients that endures beyond the completed sale. Clients know that they can trust her advise and rely upon Donna to handle their real estate needs professionally. Finding ways to be more effective and offer better service is at the top of Donna States´ personal goals. And, that is why her clients continue to trust and recommend her.
Some of the comments that Donna and the office manager have received from her clients:
Letter received by the office manager: "We would like to inform you of how highly we regard Donna States, an agent in your office. She recently helped us purchase a home. ... Donna was tireless, kind, and extremely patient with us and others involved. We have not met a sharper real estate agent. ...We were repeatedly surprised by her resourcefulness thoughout the entire ordeal, which included several unexpected obstacles. In addition, she was ALWAYS available for us, which is crucial in the process of purchasing a home. ...
"Most importantly, we found Donna to be honest and of the highest integrity. She always fought for what was right and what was in our best interest. ...
"As you can tell, we can't think of enough good words to say about Donna, and we recommend her with the unqualified, highest regard." ...letter received by the office manager from clients
Letter received by office manager:"Donna's cheerful manner, attention to detail and overall knowledge made working with her a definite pleasure."...from client who bought and sold concurrently
"We appreciate...your sensitivity to our needs and your good business sense...you definitely... earned our respect."...from clients who sold home through Donna
"Thank you...for taking such good care of us with your expertise, common sense--and patience." ...from clients who bought units in a delayed exchange
"There are few business associates with the high level of excellence you possess. It is a pleasure to review your contracts; your ... expertise and ... commitment to perfection is admirable. ... The manner in which you handle your transactions, ... attention to detail and sincere kindness to your clients all add up to the top-notch agent you are." ...note to Donna from a former office manager
Donna can provide the references with names and telephone numbers of past clients who have given their permission. If you would like to speak to Donna about her references, she is reachable at (310) 987-0711 or you can send her an e-mail at: firstname.lastname@example.org